Triage
Every ticket is categorized, prioritized, and routed the moment it arrives — sentiment read, urgency scored, and the right queue assigned automatically.
AI Customer Support & Service Automation
Support that answers instantly, around the clock
AI customer support triages every ticket the moment it lands, drafts accurate answers from your own knowledge base, and routes the hard cases to the right human fast. MarkAge360 builds grounded, guard-railed support systems — answer retrieval, ticket triage, smart routing, escalation rules, deflection, and service reporting delivered as one workflow that keeps CSAT high and the queue under control.
- 70% of service interactions AI can help automate — freeing agents for the cases that need a human. Gartner
- 25–95% profit lift from a 5% gain in customer retention — good support is a growth lever. Bain & Company
- 90% of customers rate an immediate response as important when they have a support question. HubSpot
Support approach
We turn an overflowing queue into resolved tickets.
We build support that works the way customers expect — every ticket categorized and routed the moment it arrives, accurate answers drafted from your knowledge base, and the repetitive questions deflected to self-serve. Triage, assist, and resolve run as one workflow, so first-contact resolution climbs, CSAT stays high, and the queue stays under control.
Assist
AI drafts accurate, on-brand answers grounded in your knowledge base, cites its sources, and deflects the repetitive questions to self-serve before an agent ever touches them.
Resolve
Faster first-contact resolution, higher CSAT, and a queue that stays under control — with every conversation measured so the system keeps getting sharper.
Selected work
From first ticket to resolution, wemake support feel effortless.
Knowledge grounding, triage, AI-drafted replies, escalation rules, and service reporting stay connected while the support work scrolls past.
Knowledge Base & Answer Grounding
Docs, FAQs, policies, and past tickets become a clean, retrievable source of truth so every AI answer is accurate and citable.
Triage, Tagging & Routing
Intent, sentiment, priority, and language are read on arrival, then each ticket is tagged and routed to the right queue automatically.
AI Replies & Deflection
Grounded draft replies, suggested macros, and self-serve answers deflect the repetitive questions before they reach an agent.
Escalation Rules & Human Handoff
Clear logic for when AI steps back — sensitive, complex, or low-confidence cases are handed to the right specialist with full context.
CSAT, FCR & Service Reporting
First-contact resolution, deflection, CSAT, and reopen rates are reported back, so the system and the knowledge base keep getting sharper.
Infrastructure · B2B
Encardio Rite
Encardio Rite had decades of geotechnical engineering authority the internet could barely see. MarkAge360 built an integrated SEO, content and executive-branding system that grew monthly organic traffic from around 800 to as many as 70,000, with page-one visibility across five markets: India, the USA, the UK, the UAE and Australia.
Consumer · Brand campaign
Apple Switchers Campaign
Apple wanted non-Apple users across India's metros to reconsider iPhone. MarkAge360 ran a video-led brand campaign that showed what the Apple experience offers and how easy switching can be.
Automotive Marketing
Acton Service Centre
Five years running every marketing channel for a West London MOT and service garage, and building the software behind it. Organic traffic up 2,400%, revenue up 900%, and a first party customer database past 100,000.
Legal · Solicitors
Clifford Harris & Co
Clifford Harris & Co has advised businesses and families from London's West End since 1957, but its digital presence did not carry that standing. MarkAge360 rebuilt the firm online: a sharper brand expression, a website organised around how clients actually choose a solicitor, and search foundations written into every practice area.
Commercial · Tile Retail
Ferreira's
Ferreira's sells luxury Italian porcelain from a showroom on West End Lane in West Hampstead, and designs, supplies and fits it too. We ran their marketing as one system for two years: identity, a bathroom-led catalogue, search, and paid media built around a product people research for months and buy in person.
Higher Education
Institut Français India
MarkAge360's demand-generation system for Institut Français India: paid media, education affiliates, and lifecycle messaging run as one connected student-acquisition engine. It beat the Choose France lead target by 47% and returned an 8:1 ROI, with ₹8 back for every ₹1 spent.
Wellness · Subscription
OJO Life
OJO Life is a Delhi NCR wellness and meal-subscription brand that had spent two years stuck against its revenue ceiling. MarkAge360 built one connected wellness marketing growth system.
Higher Education
Study in India · GMAC
GMAC's first mandate to MarkAge360: a 90-day, 00,000 global campaign to move prospective students across 40+ countries.
Higher Education / Test Prep
The GMAT Exam by GMAC
Seven years, four regional mandates, 400,000+ leads across 20+ countries — work that began at King Crescent and moved to MarkAge360 at founding. What began as a one-year Middle East & Africa test grew into GMAC’s four-region growth partnership, every expansion earned on delivered numbers.
Education / Test Prep
Aakash iACST
Aakash's iACST is an always-on scholarship test. The mandate: hit the lead target for the August flight and cut cost at every stage. MarkAge360 delivered a 12% lead-to-conversion rate, with cost per lead down 15% and cost per conversion down 28%.
Education / Study Abroad
TOEFL Olympiad
A two-phase, full-funnel campaign that introduced the TOEFL Olympiad to India's Gen Z — turning study-abroad ambition into reach, a qualified database, and registrations that cleared every target set.
Geotechnical · B2B
Rite Geosystems
Rite Geosystems had deep expertise in geotechnical instrumentation and infrastructure monitoring that the US market could barely find online. MarkAge360 built an integrated system across US-focused SEO, engineering content, website optimisation and social media, making the brand discoverable for the products, applications and engineering problems central to its market.
01 / 12 · selected work
View caseHelpdesk & support platforms
- Zendesk
- Intercom
- Freshdesk
- HubSpot
- Salesforce
- Twilio
Related AI & automation services
Move across the automation system.
Support rarely lives alone — it connects to chat, messaging, qualification, booking, and your CRM. These sibling pages keep the automation architecture connected.
AI Customer Support FAQ
Answers beforeyou automate support
Straight answers on what AI customer support includes, how it's priced, and how we keep every reply grounded, escalated, and measured.
What is AI customer support and what's included?
It's a support layer that triages every ticket as it lands, drafts accurate answers from your own knowledge base, deflects repetitive questions to self-serve, and routes the hard cases to the right human. MarkAge360 delivers it as one workflow — knowledge grounding, intent & sentiment tagging, smart routing, AI-drafted replies, escalation rules, and service reporting — not a bare chatbot bolted onto your inbox.
How is it priced?
We scope a fixed project fee for the build — knowledge-base preparation, integrations with your helpdesk, triage and routing logic, escalation rules, and reporting — sized to your ticket volume and the number of channels. After launch most clients move to a monthly retainer that covers tuning, new intents, and the underlying model and platform costs. We share the breakdown up front so there are no surprises on usage.
How long does it take to launch?
A focused first version on one channel and a clean knowledge base typically goes live in a few weeks. Broader rollouts — multiple channels, deeper helpdesk integrations, and richer escalation logic — take longer. We launch on a contained ticket type first, prove deflection and CSAT hold, then widen coverage so you see value early rather than waiting for everything at once.
How is this different from a basic chatbot or canned macros?
A scripted bot follows fixed flows and a macro just inserts boilerplate; both break the moment a question is off-script. Our system grounds every answer in your actual docs, policies, and past tickets, cites its sources, scores its own confidence, and hands off to a human when it isn't sure. The result reads on-brand and stays accurate instead of confidently guessing.
Which helpdesks and tools do you work with?
We integrate with the common helpdesks and channels — tools like Zendesk, Intercom, Freshdesk, Gorgias, and HubSpot, plus email, chat, and messaging. We connect to your existing knowledge base and order or account systems so replies pull real, current data. If you use a less common stack, we work through its API rather than forcing you to switch platforms.
How do you keep answers accurate and protect customer data?
Every reply is grounded in your approved sources with citations, and low-confidence or sensitive cases — refunds, account changes, anything emotionally charged — are escalated to a person by rule rather than guessed. We scope data access to only what's needed, respect your retention and privacy requirements, and review live conversations so the system keeps getting sharper. You stay in control of what AI is allowed to answer on its own.
