This Privacy Policy explains how MarkAge360 ("MarkAge360," "we," "us," or "our") collects, uses, discloses, stores, and protects personal information when you visit our website, contact us, submit an inquiry, use our services, or otherwise interact with us.
This Privacy Policy applies to our website located at https://markage360.com, our contact forms, marketing communications, business communications, and related services.
By using our website or submitting information to us, you acknowledge that you have read and understood this Privacy Policy.
1. Who We Are
MarkAge360 is a digital marketing and growth agency providing services such as digital marketing, search engine optimization, paid advertising, programmatic advertising, website and app development, creative strategy, analytics, and AI-led automation solutions.
2. Information We Collect
We may collect personal information directly from you, automatically through our website, or from business partners, clients, advertising platforms, analytics tools, and other lawful sources.
2.1 Information You Provide to Us
We may collect information that you voluntarily provide, including:
- Name
- Email address
- Phone number
- Company name
- Job title
- Website URL
- Project requirements
- Budget or service interest
- Message content submitted through contact forms
- Information shared during calls, meetings, proposals, onboarding, support, or project delivery
- Billing, invoicing, and payment-related business information
- Recruitment or hiring-related information, if you apply for a role
Please do not submit sensitive personal information unless we specifically request it and it is necessary for the relevant purpose.
2.2 Information Collected Automatically
When you visit our website, we or our service providers may automatically collect:
- IP address
- Browser type and version
- Device type
- Operating system
- Referring website
- Pages visited
- Time and date of visit
- Approximate location derived from IP address
- Clickstream and interaction data
- Cookie identifiers
- Analytics and performance data
2.3 Information from Clients and Campaigns
When we provide marketing, advertising, analytics, website, automation, or lead-generation services to our clients, we may process personal information on behalf of those clients. This may include lead data, website analytics, advertising audience data, CRM data, or campaign performance data.
Where we process such information on behalf of a client, the client is generally responsible for providing any required privacy notice to its own users, customers, prospects, or leads. We process that information according to our contract with the client and applicable law.
3. How We Use Personal Information
We may use personal information for the following purposes:
- To respond to inquiries and contact form submissions
- To communicate with you about potential projects or services
- To prepare proposals, estimates, contracts, statements of work, and invoices
- To provide digital marketing, advertising, web development, automation, and related services
- To manage client relationships and project delivery
- To analyze website usage and improve our website
- To measure marketing campaign performance
- To run, optimize, and report on advertising campaigns
- To send newsletters, updates, or marketing communications where permitted
- To personalize website or marketing experiences
- To manage recruitment, hiring, or contractor relationships
- To detect, prevent, and address security issues, fraud, spam, or misuse
- To comply with legal, tax, accounting, regulatory, and contractual obligations
- To enforce our agreements and protect our rights, property, users, clients, and business
4. Legal Bases for Processing
Where applicable data protection laws require a legal basis, we process personal information under one or more of the following grounds:
- Consent: when you agree to receive marketing communications, accept cookies, submit a form, or otherwise give clear permission.
- Contract: when processing is necessary to provide services, respond to project requests, prepare proposals, or perform agreements.
- Legitimate interests: when processing is necessary for business operations, website security, analytics, service improvement, client communication, or B2B marketing, provided those interests are not overridden by your rights.
- Legal obligation: when processing is necessary to comply with applicable laws, tax rules, accounting requirements, regulatory requests, or legal claims.
- Client instruction: when we process personal information as a service provider, processor, or vendor on behalf of a client.
5. Cookies and Similar Technologies
Our website may use cookies, pixels, tags, scripts, local storage, and similar technologies.
These technologies may be used to:
- Keep the website functioning properly
- Understand how visitors use the website
- Improve website performance and user experience
- Measure marketing campaign effectiveness
- Remember preferences
- Support advertising, retargeting, or conversion tracking, if enabled
Types of cookies we may use include:
- Strictly necessary cookies: required for website operation and security.
- Analytics cookies: help us understand website traffic and usage.
- Functional cookies: remember choices or preferences.
- Advertising and retargeting cookies: help deliver or measure ads across platforms.
You can manage cookies through your browser settings. Where required by law, we will request your consent before placing non-essential cookies. If you reject cookies, some website features may not function properly.
If MarkAge360 uses tools such as Google Analytics, Google Ads, Meta Pixel, LinkedIn Insight Tag, HubSpot, Hotjar, Microsoft Clarity, or similar tools, those tools should be specifically disclosed in this section or in a separate Cookies Policy.
6. Marketing Communications
We may send you marketing emails, newsletters, updates, or service-related communications if you have requested them, consented to receive them, or where we are otherwise permitted by law to contact you.
You may opt out of marketing emails at any time by using the unsubscribe link in the email or by contacting us at legal@markage360.com.
Even if you opt out of marketing communications, we may still send non-marketing messages, such as project updates, invoices, security notices, legal notices, or service-related communications.
7. How We Share Personal Information
We do not sell your personal information for money.
We may share personal information with the following categories of recipients:
- Website hosting providers
- Cloud storage providers
- Analytics providers
- Advertising and marketing platforms
- CRM and email marketing providers
- Project management and collaboration tools
- Payment processors, banks, accountants, and invoicing tools
- IT, security, and technical service providers
- Professional advisers, including lawyers, auditors, and consultants
- Business partners, contractors, or subcontractors involved in service delivery
- Government authorities, regulators, courts, or law enforcement where required by law
- A buyer, investor, successor, or other relevant party in connection with a merger, acquisition, restructuring, financing, or sale of business assets
If we use advertising pixels or similar tracking technologies, some jurisdictions may treat this as "sharing" personal information for cross-context behavioral advertising. Where required, we will provide appropriate opt-out mechanisms.
8. International Transfers
We may process, store, or transfer personal information in countries other than your country of residence. These countries may have data protection laws that differ from those in your jurisdiction.
Where required, we use appropriate safeguards for international transfers, such as contractual protections, vendor due diligence, data processing agreements, and other legally recognized transfer mechanisms.
9. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.
Retention periods depend on the type of information and the reason it was collected. For example:
- Contact inquiries may be retained for follow-up and business record purposes.
- Client and project records may be retained for contract, accounting, tax, audit, and legal purposes.
- Marketing subscription records may be retained until you unsubscribe or withdraw consent.
- Analytics and cookie data may be retained according to the settings of the relevant analytics or advertising tool.
- Legal, financial, and compliance records may be retained as required under applicable law.
When personal information is no longer needed, we will delete, anonymize, or securely retain it as required by applicable law and our internal policies.
10. Security
We use reasonable technical, administrative, and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.
These measures may include access controls, secure systems, vendor controls, confidentiality obligations, restricted access, security monitoring, and other appropriate safeguards.
However, no method of transmission or storage is completely secure. We cannot guarantee absolute security of personal information.
11. Your Rights and Choices
Depending on your location and applicable law, you may have rights regarding your personal information, including the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion or erasure of personal information
- Withdraw consent where processing is based on consent
- Object to certain processing activities
- Restrict or limit processing in certain circumstances
- Request portability of your personal information
- Opt out of marketing communications
- Opt out of certain advertising or tracking activities
- Lodge a complaint with a data protection authority or regulator, where applicable
To exercise your rights, contact us at legal@markage360.com.
We may need to verify your identity before responding to your request. We will respond within the period required by applicable law.
12. India Privacy Rights
If India’s Digital Personal Data Protection Act, 2023 or related rules apply to our processing of your digital personal data, you may have rights as a Data Principal, including the right to access information about your personal data, request correction or erasure, withdraw consent, seek grievance redressal, and nominate another individual to exercise your rights in the event of death or incapacity, subject to applicable law.
You may contact us at legal@markage360.com to exercise these rights or raise a privacy grievance.
13. European Economic Area, United Kingdom, and Switzerland
If you are located in the European Economic Area, United Kingdom, or Switzerland, you may have additional rights under applicable data protection laws, including the GDPR or UK GDPR.
Where required, we will identify the appropriate legal basis for processing your personal information and provide you with the rights available under applicable law.
If we process personal information on behalf of a client, we may act as a processor or service provider. In that case, you may need to contact the relevant client directly to exercise your rights.
14. California Privacy Notice
This section applies to California residents where the California Consumer Privacy Act, as amended, applies to us.
We may collect the following categories of personal information:
- Identifiers, such as name, email address, phone number, IP address, and online identifiers
- Commercial information, such as services requested or purchased
- Internet or network activity, such as website usage, browser data, and interaction data
- Professional or employment-related information, such as company name, job title, or job application information
- Geolocation data, such as approximate location derived from IP address
- Inferences, such as service interests or marketing preferences
We use these categories of information for the purposes described in this Privacy Policy, including responding to inquiries, providing services, improving our website, marketing our services, analyzing performance, maintaining security, and complying with legal obligations.
We do not knowingly sell personal information for money. If our use of advertising or analytics tools is considered a "sale" or "sharing" under California law, you may have the right to opt out.
California residents may have the right to know, access, correct, delete, opt out of sale or sharing, limit the use of sensitive personal information, and not be discriminated against for exercising privacy rights.
To exercise California privacy rights, contact us at legal@markage360.com.
15. Children’s Privacy
Our website and services are intended for business users and not directed to children. We do not knowingly collect personal information from children.
If you believe a child has provided personal information to us, contact us at legal@markage360.com, and we will take appropriate steps to delete or handle the information as required by law.
16. Third-Party Links and Services
Our website may contain links to third-party websites, platforms, social media pages, or services. We are not responsible for the privacy practices, content, or security of those third parties.
You should review the privacy policies of third-party websites and services before providing personal information to them.
17. AI, Automation, and Analytics Tools
We may use automation, analytics, or AI-enabled tools to support business operations, respond to inquiries, analyze website activity, improve marketing performance, or provide services to clients.
Where we use such tools, we aim to limit personal information to what is necessary for the relevant purpose and apply appropriate safeguards. We do not intentionally use personal information submitted through our website to train public AI models unless we clearly disclose this and obtain consent where required.
18. Client Data and Service Provider Role
When we provide services to clients, we may receive access to personal information controlled by those clients, including lead data, campaign data, analytics data, CRM data, customer lists, audience data, or website visitor data.
In those situations, MarkAge360 may act as a service provider, processor, or vendor. We process that information according to our client’s instructions, our contractual obligations, and applicable law.
If you are an end user, customer, lead, or prospect of one of our clients, you should contact that client directly regarding its privacy practices or to exercise your privacy rights.
19. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, website, technologies, legal requirements, or business practices. When we update this Privacy Policy, we will revise the “Last updated” date above. If changes are material, we may provide additional notice where required by law.
20. Contact Us
For privacy questions, requests, complaints, or concerns, contact us at: