AI & automation, wired to do the work

Conversational AI, lead qualification, booking, CRM and workflow automation, support, and integrations — built to respond instantly, qualify in real time, and remove the busywork.

Acton Service Centre ASC Chat · AI booking
2,150+ customers booked.
The GMAT Exam Lifecycle automation
120,000+ first-party profiles across six segments, refreshed daily.
Study in India Audience modelling
40+ countries activated inside a single 90-day flight.

AI & Automation services

Choose the system you want automated.

Each service opens into a dedicated page with its own branches and delivery model — clear for visitors and for search: parent pillar, child service, then branch-level detail.

Conversational AI — Chat, Voice & Receptionist

Conversational AI for chat, voice, receptionist workflows, FAQs, routing, qualification, and service handoff across the moments where response speed matters.

ChatVoiceReceptionistRouting

WhatsApp & Messaging Automation

WhatsApp and messaging automation for lead response, reminders, FAQs, qualification, nurture, appointment flows, and CRM-connected conversations.

WhatsAppRemindersNurtureCRM-connected

AI Lead Qualification & Nurturing

AI qualification and nurture workflows that collect context, score intent, answer questions, segment leads, and hand sales better-prepared opportunities.

ScoringNurtureSegmentingHandoff

AI Appointment Booking

AI booking systems that qualify intent, suggest slots, confirm details, send reminders, handle reschedules, and sync appointments into calendars and CRMs.

SchedulingRemindersReschedulesCRM sync

CRM, Sales & Marketing Automation

CRM, sales, and marketing automation that moves leads, tasks, notifications, lifecycle messages, sales context, and reporting across the stack.

CRMLifecycleNotificationsReporting

AI Customer Support

AI customer support for answer retrieval, ticket triage, support routing, escalation, knowledge-base improvement, and service reporting.

Ticket triageRoutingKnowledge baseEscalation

AI Workflow Automation

AI workflow automation for repetitive operations, approvals, document handling, notifications, data movement, task creation, and team handoffs.

ApprovalsDocumentsData movementHandoffs

AI Integrations

AI integrations that connect models, CRMs, websites, forms, chat tools, data sources, automations, and internal systems into one usable flow.

ModelsCRMsAPIsData sources

AI Hiring Screening & Interviews

Every application read against criteria you set, the ones that clear your bar invited to a recorded AI interview, and every answer scored and written up for a person on your team to decide on.

CriteriaEvidenceInterviewsScorecards

Our approach

Automation that's reliable, not risky.

Most useful builds combine more than one capability: a chatbot that books, a WhatsApp flow that qualifies and syncs to CRM, or a workflow that routes work across your tools.

01

Map

Map the conversations, workflows, and data worth automating — and where speed actually moves revenue.

02

Design

Design the flows, prompts, guardrails, and human handoffs so the system feels helpful, never robotic.

03

Build

Build it, connect it to your CRM and tools, and test against real cases before it goes live.

04

Improve

Launch with monitoring, accuracy checks, and iteration tied to real conversations and outcomes.

AI & Automation FAQ

Questions before youautomate the work

Straight answers on what we build, how AI automation is priced, and how we keep it reliable in production.

What does MarkAge360's AI & Automation practice actually cover?

We build the systems that respond, qualify, and remove busywork — conversational AI for chat, voice and reception; WhatsApp and messaging automation; AI lead qualification and nurturing; appointment booking; CRM, sales and marketing automation; AI customer support; workflow automation; and the integrations that tie them together. Most engagements combine a few of these, for example a chatbot that books appointments or a WhatsApp flow that qualifies a lead and writes it straight to your CRM. We scope to the one or two workflows where faster response actually moves revenue rather than automating everything at once.

How much does an AI automation project cost, and how is it priced?

Pricing depends on the number of workflows, the systems we connect, and whether you want a fixed build or an ongoing managed service. We typically quote a one-time build for the initial system, then an optional monthly retainer for hosting, monitoring, tuning, and changes as your processes evolve. After a short discovery call we send a written proposal with the scope, integrations, and price broken out so there are no surprises — you can start with a single high-impact workflow and expand from there.

How long does it take to launch?

A focused single-workflow build — a booking bot or a WhatsApp qualification flow — usually goes live in a few weeks. More involved systems that span several tools, a CRM, and human handoffs take longer because we test against real cases before launch. We follow a Map, Design, Build, Improve sequence, so you see a working prototype early and we tune it against real conversations rather than launching blind.

How is an AI agent different from a basic chatbot or rule-based flow?

A rule-based bot only follows fixed buttons and decision trees, so it breaks the moment a customer phrases something unexpectedly. AI agents understand intent, answer from your own knowledge, qualify in real time, and decide when to book, route, or hand off to a person. We pair that flexibility with guardrails and a clean escalation path, so the system feels genuinely helpful but never goes off-script or invents answers it shouldn't.

Which platforms and tools do you build with?

We are model and platform agnostic and pick what fits your stack rather than forcing a single vendor. That commonly means leading LLMs for the reasoning layer, the official WhatsApp Business API for messaging, your existing CRM and calendar tools, and automation or workflow platforms to move data between systems. If you already run a particular CRM, helpdesk, or scheduling tool, we integrate with it through its API instead of asking you to rip and replace what works.

How do you keep AI automation accurate and protect our data?

We ground the AI in your approved content, add guardrails so it stays on topic, and build a human handoff for anything sensitive or uncertain. After launch we monitor conversations, run accuracy checks, and iterate on the prompts and flows based on what real users actually ask. On data, we connect to your systems through secure APIs, limit what the AI can access to what each task needs, and align the build with your privacy and consent requirements.