A practice built on referral and reputation, now meeting most of its new clients for the first time on a screen.
Clifford Harris & Co is the kind of firm that rarely had to explain itself. Founded in 1957, partner-led from the first meeting to the last, with families and businesses that have stayed with it for decades. That reputation travelled by introduction, and for a long time it did not need to travel any other way. It does now. A company director weighing up firms for a shareholder dispute, or a family dealing with probate, starts on a search engine and forms a view in well under a minute. The website had to carry what a partner would have conveyed across a desk, and it had to do it for seven distinct practice areas, each with a different reader arriving in a different state of mind.
- Boutique firms compete for search visibility against national brands and directory aggregators running far larger content operations.
- Seven practice areas, from property and corporate through to insolvency and private client, each speaking to a different audience with different urgency.
- Legal enquiries are sensitive. The route from reading to making contact has to feel discreet rather than transactional.